Microsoft Apologises and Gives Out Refunds for Braid
In February, Microsoft launched their “Deal of the Week” scheme on the Xbox Live Arcade (XBLA). As with most new gaming services, especially online ones, there was a technical hitch or two. The problem was, many people who ordered the game from the DotW were charged the full 1200 points instead of the discounted 800 points that was advertised.
This glitch was soon fixed so not everyone was affected by the issue, however those that were have been asking for justice to their over charged payments.
Finally, Microsoft has come clean on the issue, issuing emails apologising for the mistake and thanking users for their patience, loyalty and the usual PR blabber.
Customers who were ripped off accidentally overcharged may have, or should be, receiving the following email from Microsoft:
Dear Xbox LIVE Gold Member:
We launched Deal of the Week program on Feb 23rd, 2009 as an added benefit to your Gold membership and we are very excited to see the overwhelming response we have received from our loyal users such as you.As a result of the increased transactions we know that you experienced an intermittent Xbox LIVE issue, which resulted in you being charged full price of 1200 points for the ‘Braid’ deal instead of the discounted price of 800 points. We sincerely wish to apologize for the technical glitch and would like to take this moment to thank you for your patience and understanding as our team worked around the clock to fix this problem.
We will not only be crediting back the 400 points that were overcharged, but also be crediting an extra 100 points as a token of our appreciation and as a thank you for your loyalty during this period. You will see a credit of 500 points in your account in the coming weeks.
